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AILLMRAG
NeuralDesk
40% increase in support resolution
Client: NeuralDesk Inc.·Duration: 6 weeks
Key outcome
40% increase in support resolution
The Challenge
The support team was handling over 800 tickets a day with a 48-hour average resolution time, causing customer churn.
Our Solution
We built a RAG-powered AI assistant trained on the client's knowledge base. The assistant handles tier-1 queries autonomously, escalates complex cases with full context, and learns from every resolved ticket.
Outcomes
- 40% increase in support resolution rate
- 48hr → 4hr average response time
- 62% of tickets resolved without human intervention
- Support team headcount reduced by 2 FTE through natural attrition
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